Front Desk Fundamentals
This course is designed to teach you the fundamentals of managing a studio front desk, supporting enrollment growth, navigating parent complaints, offering world-class studio service, and so much more.
Getting StartedFREE PREVIEW
About the InstructorFREE PREVIEW
What makes a great dance studio front desk associate?
What are people looking for in a dance studio?
What is a studio's brand?
Managing First Impressions
Becoming every dance parent's information resource
Creating a positive dance experience for students and parents
Front Desk Fundamentals Quiz
What product am I selling?
Understanding a Dancer or Parent's Financial Commitment
What questions parents ask vs. what questions they SHOULD ask
Why choose our studio?
Studio Benefits Worksheet
The importance of a good first phone callFREE PREVIEW
Mechanics of a successful studio phone call
A "Needs Improvement" Phone Call
A Preschool Call Example
A Recreational Student Call Example
A Competitive Student Call Example
An Adult Student Call Example
Prospect Phone Call Worksheet
Phone Call Quiz
The Studio Tour
Navigating Common Objections
Tours & Common Objections Quiz
Keeping Up-to-Date on Studio News
Studio Office Journal
Deleting "I Don't Know" from Your Vocabulary
Common Answers Worksheet
Invest in your studio and your office staff.
There is no time limit for course completion! The course includes 40+ bite-sized lessons designed to fit any busy schedule. Learn all at once, over time, or between customers at the front desk.
Upon completion of the course, your staff will receive a certificate of competition and graphics that can be used on your email signature, website, or on other marketing materials.
Need to review a module later on? No problem! You can always reference back to the course content to review what you've learned or reinforce concepts.
The Front Desk Fundamentals course is designed to be self-paced. The user controls the speed of the slides and can navigate forward and back and forth between lessons at their own pace. If completing the course in one sitting, there are approximately 3-4 hours of content. However, the course includes 40+ bite-sized lessons that can be easily digested over the student's preferred timeline or between customers at the front desk.
Absolutely! Simply register for a preview of the course by clicking "Get Started" above. There are several lessons you can preview before purchasing.
The Dance Studio Owner Learning Library is cloud-based, meaning that the user can log into the course from a variety of devices.
Once you complete the course, you will receive a personalized certification certificate with the staff member's name as well as marketing graphics to use on email signatures, your website, and around the studio front desk.
You can purchase multiple registrations of the course to register each staff member. For example, you may wish to certify your studio owner, office manager, front desk workers, or anyone at your studio in a customer-service role.
Your staff member will receive a certification certificate upon successful completion of the course. If you need to check in on their progress at any time as they are completing the course, you can email firstname.lastname@example.org and we can email you a current copy of their progress report!
Users can complete their certification at their own pace. There is no time-limit for anyone to complete the course in a certain time frame.
Absolutely! Once you complete your certification, the course remains in your Learning Library portal. Your staff can return any time to review lessons or course materials.
Our Front Desk Fundamentals Certification does not expire. We encourage Front Desk Fundamentals alumni to continue to check our Learning Library for new courses with continuing education and training.